1. Returns/ Your right to end the contract

1.1               You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a)          If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;

(b)          If you want to end the contract because of something we have done or have told you we are going to do, see clause 2.2;

(c)           If you have just changed your mind about the product, see clause 2.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

1.2               Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a)          we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

(b)          we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c)           there is a risk that supply of the products may be significantly delayed because of events outside our control;

(d)          we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 90 days; or

(e)          you have a legal right to end the contract because of something we have done wrong.

1.3               Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

1.4               When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

(a)          digital products after you have started to download or stream these;

(b)          services, once these have been completed, even if the cancellation period is still running;

(c)           products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

(d)          sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and

(e)          any products which become mixed inseparably with other items after their delivery.

1.5               How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

(a)          Have you bought goods? if so you have 14 days after the day you (or someone you nominate) receives the goods, unless:

(i)              Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

(ii)            Your goods are for regular delivery over a set period (In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.

2.                  How to end the contract with us (including if you have changed your mind)

2.1               Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a)          Phone or email. Call customer services on 01782 817851 or email us at sales@qlic.co.uk. Please provide your name, home address, order number details of the item r and, where available, your phone number and email address.

(b)          By post. Print off the form in the schedule at the end of these terms and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

2.2               Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.   You must either return the goods in person to where you bought them, post them back to us at Unit 9 Chatterley Whitfield Enterprise Centre, Chatterley Whitfield, Stoke on Trent ST6 8UW or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 01782 817851 for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

2.3               When we will pay the costs of return. We will pay the costs of return:

(a)          if the products are faulty or mis-described;

(b)          if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

In all other circumstances you must pay the costs of return.

2.4               What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. We charge £5.00 for collection of the products .

2.5               How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

2.6               Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a)          We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b)          The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

2.7               When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

(a)          If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

(b)          In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

 

Cancellation Form

 

Warranty

Qlic Warranty Statement

This Qlic product comes with a 1-year limited warranty from the date of purchase.

Qlic warrants against manufacturing workmanship and material defects for 1 year period.

While the components used are industry standard, care must be taken connecting and disconnecting to avoid excessive stress or damage to the Qlic connections and the device being used. Damage or faults to the connecting cables are not covered under this warranty.

This warranty applies to the first end-user and is not transferable to subsequent owners and it applies only to the country/region of purchase. All expressed and implied warranties, including, but not limited to, warranties of merchantability and fitness for a particular purpose, are limited in duration to the above period.

This warranty does not apply to third-party, non-Qlic produced components or accessories that are supplied with the warranted Qlic product.
Qlic makes no warranty of any kind on such products which, if included, are provided “as is.”

If the Qlic product malfunctions during the warranty period, Qlic will, at its discretion, repair or replace the product at no charge, provided the product has not been subjected to misuse, abuse or non-authorized alterations, modifications or repairs, or external environmental causes.

Qlic makes no warranty that the product will be free of vulnerability from intrusion or other outside attack.

When returning a product, include a copy of your original receipt as proof of purchase.
Return requests cannot be processed without proof of purchase.

Shipment of returned product to Qlic is the responsibility of the purchaser or we will arrange collection as described in our returns policy.

Under no circumstances shall Qlic be liable in any way to the user for damages, including any lost profits, other incidental or consequential damages arising out of the use of, or inability to use, the Qlic products.

Qlic shall have no responsibility or liability arising out of any damage to attached devices or losses while the product is in the user’s possession.

Qlic reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity.

Important Notice

Qlic products are restricted to the country/region of purchase. In no event shall Qlic’s liability exceed the price paid for the product from direct, indirect, special, incidental, or consequential damages resulting from the use of the product, its accompanying accessories, or its documentation.

Qlic does not offer refunds for any product that have been subjected to misuse or abuse.

Technical Support Information

United Kingdom / Europe

PD Components Ltd. Qlic Technical Support Unit 9 Chatterley Whitfield Enterprise Centre, Chatterley Whitfield, Stoke on Trent, Staffordshire, ST6 8UW United Kingdom Phone +44 (0)1782 817851 email sales@qlic.co.uk